Network Status News & Information

We have received reports from clients that LTE on the Cell C is down currently.

We are busy investigating this and will update you once we have more information.

Thank you.

We are currently experiencing intermittent speed and connection issues on our Fibre networks.
Our team is investigating the cause and speak to our upstream providers to resolve the problem.

We shall post updates as soon as we have more information regarding the problem.

Thank you for your understanding.

Regards,
The Buzybuy Team.

There is currently an nation wide outage on Cell C LTE network. 

Our network provider is currently investigating the outage. 

We shall update you as we receive further details. 

Thank you.

19 July 2018 - 08:52

There is an current nationwide outage on the Cell C fixed LTE network.
Cell C is busy investigating.

Additionally there will be an emergency change happening on the Cell C network this evening at 11 to increase bandwidth where clients will be down nationally.
The change will be anything between half an hour to an hour.

17 July 2018 - 17:53
Connections are in process of being restored.
Please restart you router and test the connection.

Thank you for your efforts and patience.

17 July 2018 - 10:56

We are experiencing the following network outage:

Infrastructure Provider: Cell C LTE

Affected areas:

South Africa
Resolution: Technicians are currently on-site to resolve the issue.

We expect this issue to be resolved by: No ETA

We apologise for the inconvenience and we promise to keep you posted with any updates from our infrastructure providers.

-- Update 16 June 2018 17:45 (For Cape Town residents)

Good afternoon Cape Town

As per our previous communication with you, we have identified your home as having a fibre issue. This issue is fairly wide-spread and we do not think that we will be able to get to each and every home today. We have therefore decided to set up a central meeting point, where you can come and swap out your old chip for a new chip. The chip is really quick and easy to replace. We believe that this is the quickest way for you to get up and running again. 

Please come and visit us at Fairbridge Mall Brackenfell between 17h00 & 19h00 today or between 09h00 and 12h00 tomorrow morning. Look out for the bright pink VUMA bakkies to locate us.

Please bring your old chip with you so that we know to give you a new chip. Please watch the video below to see how to remove your chip from the CPE - and how to put your new chip in, when you get back home.

https://www.youtube.com/watch?v=GsKNDrkyOZs

--



We are aware of clients in the Cape Town region being affected by an outage on Vumatel FTTH network.

Vumatel has issued the following notice and we are asking all affected clients to kindly mail their details to Vumatel as requested below should you be affected.

There is no ETA at this point in time on the outage as Vumatel needs to replace some clients CPE devices one by one at their homes.

Kindly mail Vumatel as requested below should you be affected.

From Vumatel:
We have had an influx of support tickets today and believe that the root of the problem relates to a power-surge after load-shedding.
Please read more here: http://bit.ly/2ybFvuF If your VUMA Fibre is down and relates to this issue.

Please email SOS@vumatel.co.za - please put your address in the subject line and your contact details in the body of the email.

Thank you.

Kind regards
The VUMA Team

There is a current system issue with our backbone providers which is affecting certain clients with internet connectivity.
We are investigating this issue with our backbone providers and will post an update once we have received more information.

We apologies for any inconvenience caused.

Thank you.
The Buzybuy team.

- Update 14:07
The issue is still being investigated and has not been identified as yet.
Due to the public holiday only emergency staffing is available to attend which is slower than the usual turn around time.

We shall update you once we receive more feedback.

Thank you.

- Update 17:01
The issue has been identified and the emergency standby team has reached a point that requires the assistance of the main sys admin team.
Due to the public holiday the main sys admin team will only be available tomorrow morning.

This is of highest priority and will be dealt with first thing tomorrow morning by the sys admin team to resolve.

Apologies once again for this unforseen problem.

Thank you.

- Update 02 May 2018 11:30am

The sys admin team is currently busy resolving the issues.
The ETA provided is about 4 hours for the systems to all be back online.

Thank you.

- Update 02 May 2018 15:40pm

We can confirm that all issues have now been resolved.
Kindly reboot your equipment by turning it off and on at the plug.

We thank you once again for your patience in resolving this fault.

There is an issue on the Cell C LTE / IS network at the moment causing the LTE usage tracker to not update correctly.
Accounts may still show data available and stop working when the capped gets hit as the LTE usage tracker is not reflecting correctly.

Top ups are also not currently reflecting correctly as well.

Buzybuy appologizes for any inconveince caused during this service interruption and this has been escalated to IS to investigate.

We have received reports of an Vumatel outage in the Durbanville and Uitzicht area in Cape Town.

This has been escalted for investigation.

We will update you as we receive further information.

Thank you.

Kindly please note that our Host1 Linux shared server is experiencing a service interruption with intermittent connectivity.

Mail delays might be experienced.

Our engineers are aware of the issue and currently working on restoring the services as soon as possible.

We do apologise for the inconvenience caused.

We are aware of slow response times and complete timeouts coming from our Host1 Linux shared server.

Our system administrators are currently investigating the matter.

We apologise for any inconvenience caused.

There is an issue on the Cell C LTE / IS network at the moment causing intermittent disconnects or complete loss of signal.
This is being addressed by Cell C / IS technicians and a fix is set to be rolled out by tomorrow evening, 13 March 2018.

Buzybuy appologizes for any inconveince caused during this unplanned service interruption.